Seatronics, an Acteon company, are pleased to announce a new service partnership with NORBIT, global provider of tailored technology and solutions to the global maritime markets, having established a dedicated workshop within the Seatronics Singapore facility as the official Asia Pacific Service & Support Centre for NORBIT products.
The Service Centre is fully operational and is available for voice or email technical support within APAC time zones. It will also be the first stop centre for any hardware troubleshooting and repair to reduce the turnaround time for any RMA within the region. The NORBIT workshop within Seatronics is fully equipped with test kits and tank for hardware troubleshooting procedures. The centre is manned by two dedicated Seatronics engineers who received in-depth training in January 2020 and certification by the NORBIT factory in Norway.
To ensure that qualifications are kept up to date with hardware progression, the Service Centre will be inspected annually and Seatronics engineers are to be re-certified by a NORBIT engineer with up to date training.
Jon Marcus, VP Global Service & Support, NORBIT, said “We are very pleased to secure a relationship with Seatronics, an Acteon company. Seatronics is a professional service and solutions provider with a history of gaining respect through successful delivery and support. Working together we will be able to improve our user’s experience by combining our service teams to fully and quickly address the needs of our regional clients.”
Sathish Selvaraj, General Manager, Seatronics Pte., added “With Seatronics’ proven capabilities on equipment repair and calibration, we value this partnership with NORBIT as another key opportunity to enhance our service to customers in this region. This service agreement will further strengthen our support competences and establish a closer network to benefit all users”.